Refund policy

We want you to love every piece you bring into your nook. If something isn't right, here's how returns and refunds work.

30-day returns

You can request a return within 30 days of delivery. To be eligible, the item must be unused, unwashed and in its original condition and packaging.

How to start a return

Please contact us first at support.nest.n.nook@gmail.com or through our Contact page with your order number and the item you'd like to return. We'll reply with the return address and instructions. Items sent back without contacting us first can't be accepted.

Return shipping

If you've simply changed your mind, return shipping is paid by you. We recommend a tracked shipping service, as we can't be responsible for returns lost on the way back to us.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, please contact us within 30 days of delivery with your order number and a photo of the problem. We'll send you a replacement or a full refund, your choice, at no cost to you. In most cases you won't need to send the item back.

Refunds

Once your return is received and checked, or your damage claim is approved, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to show it.

Exchanges

The quickest way to get a different item is to return the one you have and place a new order for the item you want.

Questions

Not sure about something? Just send us a message. We're happy to help.